All our appointments are for ten minutes, and are for one person and preferably for one problem.
Telephone and face to face appointments are available.
You may book an appointment by phone or on the internet if you have registered to do this. Appointments with the doctor are generally available up to four weeks ahead. If your preferred or usual doctor is not available for the time at which you would wish to come, you may be offered an appointment with another GP.
Patients with an urgent medical problem will be given an appointment with the duty doctor for that session. These appointments should only be used for problems that will not wait and only for that problem.
Please note that several of our GPs work part-time so may not be available when you wish to come. Please help our staff to help you by seeing another doctor if that is the case.
Appointments may be booked with the practice nurses for chronic disease checks, routine monitoring of blood pressure, heart disease, diabetes, asthma and those patients that have had a stroke, NHS Health checks, immunisations, travel injections, routine smear tests, wound dressing and stitch removal, ear syringing, dietary advice and new patient checks.
Our healthcare assistants will see patients who require a blood test, blood pressure check, the diabetic foot check and some vaccinations and injections (B12).
The best time to call the surgery for advice is after 09:30 and usually before 11:30. If the doctor you wish to speak to is busy they will call you back, provided you leave a phone number, usually at the end of a clinic. Please remember that there are a limited number of telephone appointments available.
We suggest that you do not phone the surgery on a Monday morning before 11:00 unless it is essential, as the phone lines are always exremely busy on Monday mornings.
As we can provide a better service to you at the surgery we only make home visits to patients who are unable to attend the Health centre. Please be prepared to give a brief description of the problem to the receptionist answering the phone as this will help us to help you.
Except in an emergency please telephone the surgery before 10:00 to request a home visit from the GP. Our nurses will in certain circumstances make home visits (for blood tests, for example).
In some circumstances it may be that you or the doctor may prefer to have a chaperone in the room during examinations. There is no question of the doctor being offended if you wish to have a chaperone in the room. You may either bring a friend or relative, or a trained member of staff will be happy to provide this service for you.
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Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you may be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Evening & Weekend Appointments bookable through your GP practice
Patients registered at this practice are able to access additional routine appointments during evenings and weekends through the new GP+ and GPX Nottingham City service.
Appointments will be available to see GPs, Practice Nurses, Clinical Pharmacists and Physiotherapists in a fully equipped accessible location on Upper Parliament Street in Nottingham City Centre.
Opening hours will be:
16:00 – 20:00 Monday – Friday
09:00 – 13:00 Saturday & Sunday
This will not be a walk-in service and is for routine appointments.
Appointments are required and will be bookable through the reception team at this GP practice from March onwards.